Shipping policy

*Last updated: 18 August 2026*

The Pen Shop delivers nationwide across Nigeria. Every order is packed by hand at our Victoria Island store and dispatched in its original manufacturer's presentation box, protected for transit — because a pen that arrives as a gift should look like one.

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## Where we deliver

We deliver to all 36 states and the FCT. Orders are shipped from our store at NUJ House, 3/5 Adeyemo Alakija Street, Victoria Island, Lagos.

We do not currently ship outside Nigeria through the website. For international orders, please email **sales@penshop.ng** and we will arrange a quotation.

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## Shipping rates

Shipping is calculated automatically at checkout once you enter your delivery address. The free shipping threshold applies to the order value before shipping and after any discounts.

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## Processing and delivery times

Orders placed before 2 pm on a business day are processed the same day. Orders placed after the cut-off, at weekends, or on public holidays are processed on the next business day.

Delivery times are estimates, not guarantees. Once a parcel leaves our store it is in the hands of our courier partners, and factors outside our control — weather, road closures, security situations, public holidays — can extend transit times.

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## Engraved and personalised orders

Personalisation is carried out in-house at our Victoria Island facility.

- Most engraving orders are completed within 24–48 hours before dispatch.
- Please allow for this turnaround in addition to the delivery estimates above.
- For bulk and corporate orders, we confirm a specific turnaround at the time of order.
- Engraved items are made to your specification and cannot be returned or exchanged unless faulty. Please check spellings, dates and logo files carefully before confirming.

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## Corporate and bulk orders

We fulfill orders of any size, from a single engraved pen to bulk orders of 100 or more. For corporate deliveries — including multi-address distribution, event deadlines and end-of-year gifting — contact our team on sales@penshop.ng or +234 (0) 8085055787 and we will confirm timelines and delivery costs for your requirement.

For time-sensitive corporate deliveries, we recommend placing your order at least 10 business days before the date you need the items in hand.

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## Collection in store

You are welcome to collect your order from our Victoria Island store at no charge. Select **Store Pickup** at checkout and we will notify you when your order is ready.

The Pen Shop Ltd.
NUJ House, 3/5 Adeyemo Alakija Street, Victoria Island, Lagos
Opening hours: 9am - 5pm (Weekdays only)

Please bring your order confirmation and a form of identification. If someone else is collecting on your behalf, let us know their name in advance.

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## Tracking your order

You will receive a confirmation email once your order is placed, and a dispatch notification with tracking details once it leaves our store. If you have not received a dispatch notification within 3 business days, please check your spam folder before contacting us.

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## Delivery, addresses and failed attempts

- Please provide a complete address and a phone number that will be reachable on the day of delivery. Our couriers call ahead.
- We are not able to redirect a parcel once it has been dispatched. If your address is incorrect, contact us immediately at sales@penshop.ng — if the order has not yet left our store, we will amend it.
- If delivery fails because the address was incorrect or no one was available to receive the parcel, a further delivery attempt may incur an additional charge.
- Orders returned to us as undelivered will be refunded less the original shipping cost.

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## Damaged, lost or missing parcels

Please inspect your order on delivery. If an item arrives damaged, or a parcel is missing items, contact us within 2 days of delivery at sales@penshop.ng with your order number and photographs of the packaging and the item. We will investigate with the courier and put it right.

If tracking shows your parcel as delivered but you have not received it, contact us and we will open an enquiry with the courier.

Returns and refunds are covered separately in our [Refund Policy](https://www.penshop.ng/policies/refund-policy).

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## Questions

Our team is happy to help with anything relating to your delivery.

Email: sales@penshop.ng
Tel: +234 (0) 808 505 5787 · +234 (0) 808 915 8022
Store: NUJ House, 3/5 Adeyemo Alakija Street, Victoria Island, Lagos

The Pen Shop Ltd. Registered in Nigeria. RC 265931.